Client Services Manager

About the role

Clear Junction, an international fintech provider, is seeking a Client Services Manager for its Riga office. You will be the primary contact for B2B clients, ensuring smooth onboarding, ongoing support, and strong relationships.

Key responsibilities

• Act as the first point of contact for client requests via email, chat and occasional video calls.
• Assist clients with onboarding, account activation and go‑live processes.
• Coordinate technical requests with internal IT and Product teams and track tickets.
• Communicate service incidents and updates to clients, working closely with Operations, Compliance, Sales and Technical Support.
• Collect client feedback to help improve products and services.

Required profile

• 2+ years of experience in B2B customer support, SaaS client services or customer‑facing operations.
• Experience in Financial Services, FinTech, Payments or Banking is a strong advantage.
• Excellent written and spoken English and Russian.
• Strong communication, coordination skills and ability to manage multiple client requests.
• Proactive attitude with attention to detail.

What we offer

• Competitive salary (€2,200–€2,800 gross per month) with performance bonus.
• Hybrid working model (3 days in office, 2 days remote).
• Paid parking and paid time off.
• Training, professional development and a friendly, collaborative team.