Customer Operations Representative, French-speaking (12-month FTC)

About the role

GoCardless, a Mollie company and global leader in bank payments, is hiring a French-speaking Customer Operations Representative on a 12-month fixed-term contract. You will be the first point of contact for GoCardless users and partners, resolving their queries, improving their onboarding experience and helping them navigate the product. You will also verify new accounts to ensure they meet the guidelines and can transact safely.

Key responsibilities

• Serve English and French-speaking clients daily by email, chat and phone call
• Resolve user queries and improve the onboarding experience
• Verify new accounts against the guidelines
• Collaborate with internal teams such as Payment Operations, Engineering and Customer Success

Required profile

• Fluent English and French
• Stellar communication skills, both externally and internally
• Proactive mindset, tech-savvy and able to learn complex ideas quickly
• Experience using Zendesk, Slack and Jira

Required skills

• Zendesk
• Slack
• Jira

What we offer

• Base salary range of 15,600 to 23,400 EUR, depending on experience and assessment
• Wellbeing support and medical cover
• Meal voucher or paid lunch depending on location
• Work away scheme of up to 20 working days per year
• Flexible working arrangements
• Parental leave and a learning budget
• Holiday allowance, volunteer days and one day off if you need to move house