IT Onsite Support Engineer

About the role

Join Luminor as an IT Onsite Support Engineer and ensure a seamless technology experience for employees. You will provide reliable onsite and remote support, maintain end‑user devices and workplace technologies, and continuously improve IT service quality.

Key responsibilities

• Provide second‑line onsite and remote technical support for end users, resolving hardware, software and connectivity issues.
• Diagnose and troubleshoot incidents on Windows, macOS and mobile devices, including peripherals, printers and collaboration tools.
• Install, configure, maintain and support desktops, laptops, mobile devices and related equipment.
• Assist users with Microsoft 365 applications such as Outlook, Teams, OneDrive, SharePoint and Office.
• Manage device enrollment, compliance and lifecycle using Microsoft Intune, Autopilot and standard deployment processes.
• Support meeting rooms, video‑conferencing equipment and other collaboration technologies.
• Maintain accurate documentation of incidents, service requests, asset inventory and support procedures.

Required profile

• Good understanding of Windows and macOS operating systems.
• Experience deploying, configuring and troubleshooting desktop, laptop and mobile hardware.
• Knowledge of Microsoft Intune for device management and compliance.
• Familiarity with Microsoft 365 services and Azure Active Directory.
• Basic knowledge of ITIL principles and service management processes.
• Strong troubleshooting, problem‑solving and customer‑service skills.

Required skills

• Windows OS
• macOS
• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Office)
• Microsoft Intune
• Azure Active Directory
• Microsoft Autopilot
• Ticketing and asset management systems
• Remote support tools
• Printing services and management solutions

What we offer

• Competitive gross salary 2100‑2500 EUR per month.
• Additional vacation weeks after one year of service.
• Volunteer time off and paid leave for military training.
• Health insurance in the three Baltic states after three months.
• Access to wellbeing resources, internal and external training, LinkedIn Learning and conferences.
• Special offers on Luminor products and services.