Norwegian Speaking IT Customer Support Specialist

About the role

Join Vivicta’s User Support department in Latvia as a Norwegian‑speaking IT Customer Support Specialist. You will be the first point of contact for Nordic corporate customers across public services, utilities, retail and logistics, providing friendly and efficient IT assistance.

Key responsibilities

• Deliver first‑line support via phone, ticketing system and other tools for Nordic customers.
• Troubleshoot technical issues and propose solutions using the internal knowledge base.
• Maintain and continuously improve the knowledge database.
• Handle ticket backlog when needed while ensuring high customer satisfaction.
• Collaborate daily with colleagues, technicians and clients to resolve incidents.

Required profile

• Fluent in Norwegian and English (both spoken and written).
• Strong interest in IT and willingness to learn through provided training.
• Fast learner, adaptable and able to work independently.
• Excellent communication and problem‑solving abilities.
• Accountable mindset with a proactive “can‑do” attitude.

Required skills

What we offer

• Hybrid work model with a modern office in the VERDE premises.
• Competitive gross salary of €1,500‑€2,000 per month.
• Premium health insurance covering sports, dentistry, massages and more.
• Professional and personal development opportunities within a global IT company.
• Inclusive culture guided by GRIT values (Guts, Results, Integrity, Team).