Product Operations Support Engineer

About the role

As a Product Operations Support Engineer you will act as the voice of the customer within Schneider Electric’s engineering and product teams. Based in Riga, you will lead investigations of protection relay hardware failures, perform root‑cause analysis and deliver technical assessments using the 8D methodology.

Key responsibilities

• Lead investigations of customer‑reported product failures down to component level.
• Produce Technical Expert Assessment (TEX) reports following the 8D problem‑solving process.
• Identify recurring failure patterns and suggest design improvements.
• Collaborate with global hardware design, L3 support and quality teams to implement corrective actions.
• Provide technical support to production and repair teams during hardware failure trends.
• Support R&D with component obsolescence management, design verification, validation and EMC testing.

Required profile

• Bachelor’s degree or higher in Electrical or Electronics Engineering.
• Minimum 2 years of experience in product hardware development, preferably in protection relays, RTUs or modular systems.
• Strong knowledge of the hardware development lifecycle, design for manufacturing and testing.
• Experience working in multi‑site or global teams.

Required skills

• Protection & control systems
• Communication protocols
• EMC design and testing
• 8D problem‑solving methodology
• Failure Mode and Effects Analysis (FMEA)
• Board‑level failure analysis