Inside Sales and Commercial Support Specialist

About the role

Cabot Corporation is seeking an Inside Sales and Commercial Support Specialist to manage a portfolio of customers and distributors while providing first‑line support for escalated issues. The role blends 60% direct sales activities with 40% commercial support functions, helping the business grow its volume and margin.

Key responsibilities

• Manage an assigned portfolio of direct and distributor accounts, acting as the primary commercial contact.
• Drive volume and variable margin for direct accounts without face‑to‑face interaction, collaborating with technical managers as needed.
• Serve distributor accounts, coordinating with the distribution manager and technical manager, and attend at least one in‑person meeting per year in Riga or at the distributor’s office.
• Partner with Customer Care and internal teams to ensure smooth order processing and resolve escalated customer or distributor requests.
• Support sales activities such as pricing updates, account setups, sample requests, and provision of technical or regulatory documentation.
• Develop deep product, customer, and application knowledge through collaboration with Technical Service Managers and Sales Managers.

Required profile

• Higher education (or final‑year student) or equivalent professional experience.
• Strong sales aptitude with determination to own results.
• Excellent organizational and prioritization skills, able to balance multiple priorities and work urgently.
• Keen interest in learning new products and applications.
• Autonomous, resourceful, and self‑motivated.

Required skills