Fraud Monitoring Specialist (Night Shifts)

About the role

Luminor is looking for a Fraud Monitoring Specialist in Riga to identify and investigate potentially fraudulent activity related to card and payment transactions, helping protect the bank and its customers from financial crime. The work is organised in shifts, including night shifts and weekends, with several shifts running from 5pm to 5am.

Key responsibilities

• Monitor customer activity and investigate alerts generated by Luminor's anti-financial crime systems across card and payment fraud areas
• Analyse customer information and transactions using Luminor's systems, public databases and available records
• Cooperate with customer communication teams to obtain information about customer activity
• Identify suspicious activity, prepare clear investigation summaries and escalate cases to the relevant units when needed
• Deliver high-quality services efficiently and in line with agreed service levels
• Perform fraud-monitoring activities during non-standard hours, including night shifts and weekends
• Contribute to team performance through constructive cooperation and substitute for team members when required

Required profile

• Experience in external fraud or financial crime management and professional knowledge of financial crime monitoring systems
• Higher education, preferably in Law, Economics, Business Management or Finance
• Quality-focused, objective approach, high ethical standards and independence when reviewing cases
• Strong cooperation, communication, planning and organisational skills
• Commitment to keeping up with regulatory changes
• Willingness and ability to work night shifts and weekends
• Fluent spoken and written English and Latvian, as the role works at Pan-Baltic level
• Candidate primarily already located within the Baltics; apply with a CV in English and PDF format

What we offer

• Gross salary of 1,500 - 2,000 EUR per month, depending on experience and competencies
• Flexible working hours, hybrid work and the option to work from anywhere in the EU, Iceland, Switzerland and the UK (up to 90 days per year)
• Additional vacation weeks for employees with 1 year or more of service, volunteer time off, and 30 fully paid calendar days for military training
• Health insurance after the first 3 months in all three Baltic states and health days without a doctor's note
• Internal and external training, LinkedIn Learning, workshops and conferences
• Special offers and pricing on Luminor products and services