Enhanced Due Diligence (EDD) Process Owner

About the role

We are looking for an Enhanced Due Diligence (EDD) Process Owner to lead the end‑to‑end management of EDD activities across our Baltic operations. In this role you will ensure that all EDD procedures, risk scoring frameworks and controls meet regulatory expectations while supporting efficient, consistent operations.

Key responsibilities

• Own and continuously improve the EDD process, keeping it clear, efficient and compliant.
• Develop, maintain and update EDD procedures, instructions and documentation.
• Identify and close gaps in the EDD area, driving quality and efficiency improvements.
• Provide input for risk‑scoring requirements and support the design of new processes, systems and tools.
• Support complex EDD cases, review quality, give feedback and ensure high standards.
• Collaborate with Compliance, CRM, IT, Sales and other stakeholders to implement EDD requirements.
• Monitor EDD quality, turn insights into actionable improvements and report regularly to management.
• Deliver training, guidance and updates to relevant teams on EDD changes.

Required profile

• Experience in KYC, EDD, AML/CFT, sanctions or financial‑crime prevention.
• Strong understanding of regulated processes and ability to translate requirements into clear procedures.
• Proven process‑management capabilities with a focus on efficiency and consistency.
• Ability to work independently, take ownership and drive initiatives forward.
• Excellent communication skills for interaction with cross‑functional stakeholders.
• Fluent English.

Required skills

• KYC
• Enhanced Due Diligence (EDD)
• Anti‑Money Laundering (AML) / Counter‑Financing of Terrorism (CFT)
• Sanctions compliance
• Risk scoring frameworks