System Administrator – Customer Service Tools

About the role

As a Process & Configuration Analyst, you will support the delivery, development and administration of the technology that enables RS to interact with customers across multiple channels. Based in Riga and working in a hybrid model, you will join a diverse Service Effectiveness Team serving the EMEA region.

Key responsibilities

• Optimise and develop existing and future service tools across EMEA.
• Manage product administration, development and maintenance of customer contact tools.
• Handle Joiners, Movers, Leavers (JML) requests and respond to user support tickets promptly.
• Create and maintain system documentation for all service tools.
• Support migration from legacy systems in line with the customer engagement roadmap.
• Collaborate with senior stakeholders, external vendors and technology partners.
• Drive improvement initiatives and manage multiple concurrent projects.

Required profile

• Strong analytical mindset with a focus on continuous improvement.
• Ability to work across cultures and functions within the EMEA region.
• Proactive attitude in handling user requests and system changes.

Required skills

• User management
• System security

What we offer

• Competitive salary €1,860‑€2,560 per month.
• Hybrid working model.
• Opportunity to work with cutting‑edge customer service technology.
• Collaboration with senior leaders and international teams.