Senior Customer Manager – Banking Solutions

About the role

Tieto Banktech provides secure, reliable and scalable banking solutions powered by automation, data, AI and cloud, helping banks modernise their core. As a Senior Customer Manager you will manage existing customers, grow the sales pipeline and build long-term relationships with middle and senior management.

Key responsibilities

• Plan and execute sales activities for existing customers, grow the pipeline, carry out market research and develop strategies for assigned regions and customers
• Manage day-to-day customer engagement through regular meetings and calls, and support customers in developing payment strategies and business cases
• Improve customer satisfaction and identify opportunities for new sales and projects
• Travel for business and attend payments industry conferences
• Prepare proposals and agreements, considering project profitability, legal aspects and Tieto guidelines
• Expand cooperation with regional and global partners and monitor product-market alignment

Required profile

• At least three years of experience as a Sales Manager, Account Manager, Project Manager or Business Analyst
• Good understanding of the payments industry; experience in IT product sales or banking/financial services preferred
• English and Russian, spoken and written; Latvian is an advantage

Required skills

• Strong understanding of AI tools and the ability to use them daily
• Excellent communication and influencing skills, with strong presentation skills
• Proficiency in Microsoft Office

What we offer

• Gross fixed salary of EUR 3,200–4,800 per month depending on experience, plus sales bonuses and a benefits package (health insurance, extra holidays, parking)
• Modern office, flexible working from home and training and support from day one