Senior Baltic SOC Engineer

About the role

The Baltic Shared Services Center is looking for a Senior Baltic SOC Engineer to join its Service Operations Center. The role involves managing the SOC shift, ensuring service delivery, and handling critical incidents.

Key responsibilities

• Perform BSOC engineer duties and control SPOC for escalation (CEO, CTO, etc.).
• Accountable for BSOC service delivery KPIs, incoming information flow and load balancing within the shift.
• Manage BSOC facility environment, workstations and shift change processes.
• Handle post‑mortem reporting, major incident coordination and emergency situation management.
• Mentor and support team members and oversee new service onboarding.

Required profile

• University degree in Telecommunications, IT or a related field.
• Experience in NOC, engineering or shift‑lead roles.
• Strong sense of responsibility, communication and organizational skills.
• Motivated self‑developer eager to work in a skilled team.

Required skills

• Knowledge of IT architecture.
• Knowledge of Telecommunications architecture, services and maintenance.
• Familiarity with NOC operations.

What we offer

• High‑quality health insurance and full social guarantees from day one.
• Paid mobile communications, home internet and family discounts after six months.
• Flexible working hours, hybrid work model and remote‑work improvements in partnership with IKEA.
• Quarterly, yearly and “bring a friend” bonuses, plus various employee discounts.
• Free parking, bicycle storage, office coffee, tea, milkshakes, fruit and sweets.
• Opportunities for regular courses, trainings and professional development in an international environment.