Senior Roaming Engineer / Troubleshooting

About the role

Tele2 Latvia is looking for a Senior Roaming Engineer / Troubleshooting specialist. The role ensures the stability and proper functioning of roaming services across the Baltics and Sweden, including IoT and Sponsored Roaming, and works closely with CS/PS Core teams, SS7 providers, Data Clearing Houses, vendors and roaming partners.

Key responsibilities

• Investigate and resolve roaming incidents, customer complaints, monitoring alarms and roaming partner requests.
• Analyse complex network issues together with CS/PS Core teams, SS7 providers, Data Clearing Houses, vendors and roaming partners.
• Support roaming charging systems and fraud prevention activities.
• Provide expert troubleshooting support to the team during service testing, helping resolve complex roaming issues and validate solutions.
• Maintain the overall health of roaming functionality and ensure reliable customer access to supported technologies and roaming services.

Required profile

• Strong knowledge of mobile telecommunications networks and roaming technologies.
• Experience in troubleshooting complex roaming issues and analysing network incidents.
• Understanding of CS/PS Core, SS7 signaling, roaming charging systems and roaming fraud.
• Ability to analyse network problems, identify root causes and develop effective technical solutions.
• Strong collaboration and communication skills with internal teams, vendors and international roaming partners.
• A proactive, analytical and solution-oriented mindset.

What we offer

• Health insurance and all social guarantees from the first working day.
• Paid mobile communications and home internet from day one, with special discounts for family members after 6 months.
• Flexible start and end times, quarterly, yearly and "bring a friend" bonuses, and the possibility to work in a hybrid model.
• Regular courses and trainings, free parking and closed bicycle storage near the office.
• Employee discounts at Tele2 client centers, Go3 television with a special discount, and Christmas gifts.
• Team building events and a job in the first well-being office in Latvia.