Reservations Coordinator (EU Work Eligible)

About the role

The international 5-star hotel Grand Hotel Kempinski Riga is looking for a Reservations Coordinator who is EU work eligible. The role covers the full handling of reservations, from receipt and processing to preparing offers according to guest requests and hotel standards.

Key responsibilities

• Handle reservations professionally, from receipt and processing to preparing offers, in line with guest requests and hotel standards.
• Answer phone calls and emails, coordinate incoming and outgoing communications, and handle telephone reservations to hotel standards.
• Enter reservations accurately into the hotel's property management system.
• Monitor and verify reservations received from online distribution channels.
• Inform relevant hotel departments about guests' special requests.
• Promote and upsell higher-category rooms and other hotel services.
• Enter group rooming lists into the reservation system.

Required profile

• Proven experience in hotel Reservations or Front Office departments.
• Excellent written and spoken Latvian and English for communicating with international guests.
• Degree or coursework in hospitality or the humanities is an advantage.

Required skills

• Experience with a hotel property management system (Opera or Fidelio).
• Strong communication and interpersonal skills.
• Proficient computer literacy.
• Responsibility, focus and attention to detail.

What we offer

• Balanced, free catering in the colleague restaurant.
• Numerous employee events.
• Occupational health insurance after successful completion of the probation period.
• Training and development opportunities and international career prospects.
• Special rates for stays at Kempinski hotels worldwide.