Front Office Supervisor (EU Work Eligible)

About the role

The Grand Hotel Kempinski Riga is looking for a Front Office Supervisor (EU work eligible) within its Rooms Division, Front Office & Guest Services department. The supervisor ensures high-quality, professional reception and service according to hotel standards, plans and supervises daily front office operations, handles VIPs and optimizes revenue through sales-promoting measures.

Key responsibilities

• Plan and supervise the daily operations of the Front Office department
• Ensure optimal room and bed occupancy
• Handle VIPs in the absence of the Lady in Red / Gent in Red team, and assign amenities for arrivals, VIPs and complaint guests in their absence
• Train and support new employees and conduct trainings for continuous improvement
• Optimize revenue through sales-promoting measures and collaborate with the Reservation and Housekeeping teams
• Manage settlements, accommodation reports and statistics
• Depute for the Assistant / Front Office Manager in their absence
• Control cash and non-cash transactions
• Inform guests about additional services and special offers and actively sell them

Required profile

• Vocational training completed in the hospitality industry
• Relevant front office experience in luxury hospitality
• Flexibility, a sense of responsibility and passion for the profession

Required skills

• Experience with Opera PMS software is desirable

What we offer

• Balanced and free catering in the colleague restaurant
• Numerous employee events
• Occupational health insurance after successful completion of the probation period
• Diverse creative opportunities and a human, honest working environment
• Further development and training opportunities, international career prospects and special rates for stays at Kempinski hotels worldwide