Online Support Agent – Remote (Latvia)

About the role

We are seeking a quick‑thinking Online Support Agent to join our Retention Team. You will be one of the voices of our brand, assisting customers through email, live chat and social media while helping them maximise the value of our products.

Key responsibilities

• Handle a high volume of customer conversations across multiple channels with timely, professional support.
• Identify customer needs, resolve concerns and recommend the best solutions to retain them.
• Achieve individual and team performance targets while maintaining a high standard of experience.
• Follow company policies, processes and quality standards.
• Collaborate with teammates to improve processes and share knowledge.

Required profile

• Willingness to work rotating shifts, including mornings, evenings, weekends and public holidays.
• Excellent written and spoken English.
• Strong communication, multitasking and problem‑solving abilities.
• Positive attitude, strong work ethic and eagerness to learn.
• Previous experience in customer support, retention or a similar customer‑facing role is a plus.

Required skills

• Strong computer proficiency and ability to quickly learn new tools and systems.

What we offer

• 100% remote work for candidates based in Latvia.
• Private health insurance after probation.
• MacBook and necessary work tools.
• Generous training budget and unlimited growth opportunities.
• Team‑building events across Europe and seasonal getaways.
• Competitive salary up to 2000 EUR gross per month, plus bonuses.