Ground Operations Systems & Training Manager

About the role

We are seeking a Ground Operations Systems & Training Manager to own and maintain the systems that keep our ground operations running smoothly, from departure control to weight & balance. You will also be responsible for training internal teams and contracted service providers on these systems.

Key responsibilities

• Set up, deploy, configure and test ground operations systems at new airport locations.
• Maintain systems by recording and escalating issues, ensuring configurations and business rules stay up‑to‑date.
• Manage user access and permissions across all ground operations platforms.
• Support IT and external suppliers with testing and implementation of system enhancements.
• Create test flights in GoNow and iPort for product, policy and procedure training.
• Provide second‑ and third‑line support for check‑in, boarding and disruption management.
• Act as primary liaison for charter operations involving third‑party systems or providers.
• Deliver system training and operational support for internal and external users, maintaining training materials and documentation.
• Represent ground operations on IT and business system projects and identify automation opportunities.
• Liaise with regulatory authorities to obtain and maintain certifications (iAPI, API, PNRGOV) and monitor ground handling performance via automated reporting.

Required profile

• Practical experience with departure control systems, especially Navitaire GoNow.
• Practical experience with weight and balance systems, especially iPort.
• Knowledge of AHM565 requirements.
• Experience in ramp or passenger operations training.
• Strong command of English, both spoken and written.

Required skills

• Navitaire GoNow
• iPort Weight & Balance
• Microsoft Office applications
• SkySpeed (nice to have)

What we offer

• Growth opportunities in a dynamic aviation industry.
• Monthly gross salary ranging from 3,000 € to 4,000 € based on experience.
• Opportunity to travel and explore the world.