Front Office Supervisor (EU Work Eligible)

About the role

Grand Hotel Kempinski Riga, a luxury hotel in the centre of Riga, is looking for a Front Office Supervisor open to EU candidates. The role covers high-quality guest reception and service, supervision of the Front Office department and revenue support, and acts as deputy for the Assistant/Front Office Manager.

Key responsibilities

• Ensure high-quality, professional reception and service of guests according to hotel standards
• Plan and supervise the daily operations of the Front Office department
• Ensure optimal room and bed occupancy
• Handle VIPs in the absence of the Lady in Red / Gent in Red team, and assign amenities for arrivals, VIPs and complaint guests
• Train and support new employees and run continuous improvement trainings
• Optimize revenue through sales-promoting measures and promote additional services and special offers
• Manage settlements, accommodation reports and statistics, and control cash and non-cash transactions
• Work closely with the Reservation and Housekeeping teams and cooperate professionally with other departments
• Depute for the Assistant / Front Office Manager in their absence

Required profile

• Vocational training completed in the hospitality industry
• Relevant front office experience in luxury hospitality
• Flexibility, a sense of responsibility and passion for the profession

Required skills

• Experience with Opera PMS software is desirable

What we offer

• Balanced and free catering in the colleague restaurant
• Numerous employee events
• Occupational health insurance after successful completion of the probation period
• Diverse creative opportunities and a human, honest working environment
• Further development and training opportunities, international career prospects and special rates at Kempinski hotels worldwide