EMEA Customer Care Representative

About the role

Cabot Latvia is looking for a customer-service driven person to join its growing Customer Care department. You will be the main point of contact for customer orders and make sure they are completed fully and on time, working together with the customer and other departments. The role is based in Latvia, with a hybrid schedule of three days on site and two days working from home.

Key responsibilities

• Manage customer orders from receipt to delivery, coordinating shipment execution with the transportation group
• Keep customers informed of any changes
• Solve problems so that customer needs are satisfied
• Record customer orders in the ERP system

Required profile

• Eagerness to provide excellent service to internal and external customers
• Previous customer service experience is an advantage
• Fluent English; knowledge of French is an asset

Required skills

• Multitasking, prioritisation, planning and coordination
• Ability to work under pressure
• Good communication and teamwork skills

What we offer

• Gross salary of 1,350 to 1,900 EUR
• Permanent contract
• Health insurance from the first day of work
• Monthly allowance and yearly bonus
• Hybrid work (3 days in the office, 2 days from home)
• Competitive benefits package