Customer Advisor (Call Centre) – Riga

About the role

Worldline, a payment solutions service provider, is looking for a Customer Support Representative (Customer Advisor) to join its call centre team in Riga, Latvia. You will provide high-quality customer support by phone and email, solve clients' daily issues and work within a shift schedule.

Key responsibilities

• Provide customer support by phone and email
• Solve clients' daily issues and handle their inquiries within the shift work
• Monitor and escalate Worldline-provided services by informing the IT Support team and corporate clients

Required profile

• Excellent Latvian and English skills, good knowledge of Russian
• Experience in customer support preferred
• Full-time availability of about 160 hours per month, with fewer hours possible during study exams
• Willingness to work night shifts at least 4-5 nights per month
• Excellent communication and listening skills, desire to learn and develop professionally, and a strong sense of responsibility

What we offer

• Gross hourly rate from 8.28 EUR, with 1.5x pay on night shifts and 2x on national holiday shifts
• Health insurance with sports coverage
• Allowances for marriage, the birth of a child and the funeral of relatives
• Seniority gift (age jubilee)
• Free parking in the city center
• Company bonus under Worldline policy
• Professional growth opportunities in IT and Customer Service, and training