Customer Service Specialist

About the role

AS Hanzas Maiznīcas, part of the European bakery group Lantmännen Unibake, is looking for a Customer Service Specialist in Riga. The role suits someone who enjoys talking to customers, handling accurate information and finding practical solutions, and plays an important part in smooth order processing and sales support.

Key responsibilities

• Communicate with customers by phone and email, giving timely and helpful service
• Process and coordinate customer orders, checking product availability, prices and delivery details
• Explain products and current offers and suggest solutions that fit customer needs
• Monitor daily sales results and look for ways to support sales growth
• Resolve customer enquiries, complaints and delivery issues together with sales, logistics and production teams
• Maintain accurate customer data and documentation, including preparing credit notes

Required profile

• Higher education or studies in progress
• Experience in customer service, sales, retail operations or working with sales data is an advantage
• Excellent Latvian, good written and spoken English, and spoken Russian
• Strong communication skills, accuracy, responsibility and the ability to work independently in a fast-paced environment

Required skills

• Good Microsoft Office skills and willingness to learn new systems
• Experience with Microsoft Dynamics 365 is an advantage

What we offer

• Gross hourly pay of EUR 7.11; average gross monthly pay of EUR 1,200-1,400 depending on hours and performance, including a performance bonus
• Development opportunities in an international company
• A professional, supportive team and employee wellbeing initiatives and company events

The position is on-site in Riga, in 6-hour or 7.5-hour shifts that include Sundays and may vary with the shift plan. Applications with a CV and motivation letter are accepted until 15 November 2026 and must be written in English.