Senior NOC Engineer

About the role

Webbing, a global data MVNO delivering enterprise connectivity and IoT services across more than 200 countries, is looking for a Senior NOC Engineer. The role covers the NOC and customer technical support function, providing service performance with minimal impact on business processes while keeping quality of service and availability high.

Key responsibilities

• Act as the contact point for internal teams, customers and vendors in line with incident, event, change and problem management processes.
• Capture, own and resolve customer requests, issues and incidents, distributing tasks within the organisation when needed.
• Monitor and supervise products, services and customer solutions within the team's scope.
• Receive and handle recurring maintenance requests from other departments.
• Log incident and event details, set categories and priorities, and resolve them according to SLAs, reporting progress to customers, vendors and internal stakeholders.
• Manage advanced technical cases and communicate with other Webbing teams to reach resolution.
• Handle new customer device onboarding and advanced technical tasks related to new projects.
• Assist the manager with incident documentation, reporting, team organisation, task distribution, process evaluation and training of junior team members.
• Supplement the internal knowledge base and external documentation, and take ownership of urgent escalations and incident management outside office hours, acting as NOC manager backup on a monthly basis.
• Perform statistical analysis and report creation on request.

Required profile

• Higher education in IT, telecommunications or a similar field; incomplete higher education may be accepted.
• More than two years of experience in a NOC engineer role.
• Experience working in an international environment.
• Fluent English, spoken and written.
• Good social skills, focused on service delivery and problem solving.

Required skills

• Specialisation in IT / telecommunications.
• Additional technical knowledge is an advantage.

What we offer

• Salary of 2,300-2,700 EUR gross, with extra pay for night shifts and public holidays.
• 200 EUR monthly food allowance, medical insurance and free mobile services with Tele2.
• Car parking spot and team events.
• Professional development in an international, growing company.