NOC Engineer

About the role

Webbing, a global data MVNO delivering enterprise connectivity and IoT services across more than 200 countries, is looking for a NOC Engineer. The role handles and resolves customer and network-related issues and incidents, communicates with customers and coordinates them internally and with vendors, and works in a hybrid mode with the option to work night shifts from home.

Key responsibilities

• Handle, troubleshoot and resolve customer solution and network-related issues, events and incidents.
• Communicate with Webbing customers directly and via mass communication tools, and distribute tasks on requests within the organization.
• Monitor and surveil products, services and customer solutions.
• Manage, coordinate and communicate issue handling between internal teams and vendors, suppliers.
• Track and document all issues and their resolutions in detail.

Required profile

• Degree in Telecommunications or IT (studies can still be in progress).
• Previous experience in technical support and troubleshooting in mobile technologies (mobile core and roaming) and/or familiarity with mobile networks and technologies (2G, 3G, 4G, 5G structure and technology).
• Ability to work in shifts.
• Fluent written and spoken English.

Required skills

• Mobile core and roaming troubleshooting.
• Familiarity with 2G, 3G, 4G and 5G mobile network structures and technologies.
• Problem-solving skills, accuracy and a strong sense of responsibility.

What we offer

• Salary of 1,900-2,100 EUR gross, with extra pay possible for night shifts and public holidays.
• 200 EUR monthly food allowance, medical insurance and free mobile services with Tele2.
• Car parking spot, team events and opportunities for professional development in an international environment.