Senior Manager Process Excellence O2C

About the role

The Senior Manager Process Excellence O2C is a key driver of end-to-end process strategy, design and optimisation across finance and interfacing business processes. Reporting to the Director, Process Architecture, the role leads complex process analysis, future-state design, roadmap development and requirements definition across Order-to-Cash (O2C) areas. It is a process-first, cross-system role combining process expertise, finance acumen and continuous improvement capability, and works closely with the Director, Finance Process Owners, Global Process Owners, SMEs and other stakeholders.

Key responsibilities

• Develop and continuously evolve the O2C process roadmap with the Director, Process Architecture and Finance Process Owners, identifying value opportunities, challenges, enterprise dependencies and technology-enabled improvements.
• Drive prioritisation of process improvements, articulating trade-offs, sequencing and dependencies.
• Lead process design and delivery enablement: workshops, requirements definition, current-state analysis, future-state design, process documentation and coordination with project managers, SMEs and technical teams.
• Define and track value-realisation metrics to measure transformation outcomes.
• Resolve complex process issues by partnering with service customers, delivery teams and technology partners to find root causes and sustainable solutions.
• Stay up to date on market and industry developments and drive stakeholder alignment on process direction and implementation.

Required profile

• Extended, independent experience delivering business process transformation or operational excellence / continuous improvement.
• Experience in requirements definition, process design, workshop facilitation and cross-functional solutioning.
• Strong understanding of end-to-end finance processes, including O2C (order management, billing, cash application, credit, collections, deductions/disputes, customer accounts).
• Experience in or with a Finance or Shared Services environment in a complex, international organisation.
• Proven ability to influence stakeholders and drive adoption in matrixed organisations.

Required skills

• Process design methodologies, Lean Six Sigma and continuous improvement practices.
• Understanding of how technology enables process design, controls and reporting across multiple systems.
• Excellent facilitation, communication and stakeholder management skills.

What we offer

• Permanent position in Riga, Latvia; EU/EEA work permit required, relocation assistance not provided.
• Monthly salary starting from 4,200 EUR gross.
• Covered tariff mobile plan, health insurance and employee discounts in the stores.