Senior Payments Manager

About the role

The Customization Group, a global leader in mass customization and print-on-demand e-commerce, is hiring a Senior Payments Manager. You will own payments performance across every shop and provider: acceptance, fraud and cost per transaction. You report directly to the Chief of Staff and work with tech, data, Customer Service, Legal and Procurement. The role is based in Riga with hybrid working.

Key responsibilities

• Own payments performance: acceptance rate, fraud and chargeback rates and cost per transaction across all verticals and providers; define KPIs, monitor them and report to management.
• Own fraud and risk: set rules and scoring thresholds, AVS/3DS rules and dispute handling together with data and tech.
• Set the provider strategy: select and consolidate PSPs and payment methods, including for Shopify shops, and onboard new ones with the other departments.
• Negotiate group-wide terms across PayPal/Braintree, Adyen, Klarna, Stripe and Shopify, and track contractual commitments.
• Shape the tech roadmap: prioritise payment topics with tech and sign off payment-related releases.
• Act as the payments contact for PSPs, acquirers and card schemes outside the group, and for internal questions.
• Support payment cost planning and give Finance clean data for reconciliation and month-end closing.

Required profile

• Typically 7+ years in payments in e-commerce or fintech, several with responsibility for acceptance, fraud and payment costs in a multi-PSP setup.
• Track record in PSP negotiations and/or migrations, including reading PSP contracts, Interchange+ invoices and volume commitments.
• Deep knowledge of card payments: authorisation flow, decline codes, AVS/CVV/SCA/3DS, interchange, chargeback lifecycle, Visa/Mastercard rules.
• Hands-on fraud prevention: rule engines, risk scoring, threshold tuning, measuring false positives against fraud losses.
• Technical depth in PSP integrations (tokenisation, webhooks) and ability to query payment data yourself (SQL or similar).
• Negotiation-level English.
• Decisions-driven, able to balance conversion, fraud and cost, and able to explain payment topics to management and other teams.

Required skills

• Card payments and fraud prevention
• SQL or similar for querying payment data
• Nice to have: PCI DSS and PSD2, PayPal/Braintree, Adyen, Klarna, Stripe or Shopify Payments, AI tools for payment analysis

What we offer

• Compensation of 5,000 to 6,500 EUR gross per month, published up front.