Key Account Sales Manager

About the role

Octella, a fast‑growing international telecom company, is looking for a Key Account Sales Manager to join its Riga office. You will be the main point of contact for B2B clients, helping them adopt our SaaS VoIP and contact‑center platform and ensuring their communication goals are met.

Key responsibilities

• Onboard new B2B clients and configure VoIP and contact‑center systems.
• Handle client requests, conduct cust‑dev interviews, and translate needs into actionable tasks.
• Coordinate projects with specific client requirements and monitor progress.
• Maintain regular phone, video, and on‑site meetings to support client success.
• Track and report on client performance against agreed targets.

Required profile

• Proven experience communicating with B2B customers.
• Comfortable using phone and video calls for client interaction.
• Motivated to learn, develop, and demonstrate a win‑win mindset.
• Fluent in Latvian and English; Russian is a plus.

Required skills

• Advanced Excel – registers, calculations, reporting, and template creation.
• Hands‑on ability to set up and troubleshoot VoIP and contact‑center equipment and systems.

What we offer

• Competitive gross salary of €1,600‑€1,800 per month plus quarterly bonuses.
• Health insurance.
• Training and rapid career growth opportunities (senior specialist, manager, other departments).