Key Account Manager

About the role

The Key Account Manager role is a full‑time, on‑site position based in Riga, Latvia. You will manage and grow relationships with strategic key accounts, including government institutions and large private companies, delivering IT integration and security solutions.

Key responsibilities

• Understand client business needs and translate them into solution requirements.
• Coordinate with technical teams to design and deliver IT integration and security solutions.
• Ensure high levels of customer satisfaction throughout the project lifecycle.
• Prepare business plans and monitor account performance.
• Lead regular review meetings with key stakeholders.
• Identify new opportunities for collaboration and upselling.
• Resolve issues promptly and maintain accurate records in CRM systems.
• Contribute to sales forecasts and pipeline management.

Required profile

• Strong account management and key‑account experience, preferably in IT or technology services.
• Solid analytical skills applied to business planning, performance tracking, and opportunity assessment.
• Proficient in customer service with a focus on building long‑term, trust‑based client relationships.
• Experience in business planning, including account strategies, revenue forecasting, and growth initiatives.
• Excellent communication and negotiation skills for collaboration with technical and non‑technical stakeholders.
• Fluency in English; proficiency in Latvian or Russian is an advantage.
• Relevant higher education in business, IT, or a related field, or equivalent practical experience.
• Ability to work on‑site in Riga and occasionally visit client locations as needed.