Document Management Specialist

About the role

Join Luminor as a Document Management Specialist and help ensure high‑quality, efficient handling of banking documents and correspondence. You will work in a fast‑moving, collaborative environment that values innovation and continuous improvement.

Key responsibilities

• Deliver document‑archiving services, including preparation, partner requests, and organized destruction.
• Manage correspondence workflows: receive, register, distribute, and send out communications.
• Execute defined services in line with SLA targets across functional areas.
• Solve low‑ to mid‑complexity cases independently and propose process improvements.
• Plan and follow up personal tasks, meeting quality standards, budget constraints, and Luminor values.
• Collaborate with team members to enhance overall performance and provide constructive feedback.
• Maintain confidentiality according to internal regulations.

Required profile

• Eagerness to learn new tasks and processes quickly.
• Innovation mindset with a focus on continuous improvement.
• Strong attention to detail, analytical thinking, and decision‑making ability.
• Good planning and time‑management skills.
• Basic to good knowledge of bank products, document types, and related processes.
• Interest in working in a structured, operational environment.
• Fluency in Latvian and English (spoken and written).
• Basic education in economics, finance, business administration or related fields is a plus.

Required skills

• Microsoft Office (Word, Excel, PowerPoint).
• Office 365 suite.

What we offer

• Flexible working hours and hybrid work model, with up to 90 days per year remote from EU, Iceland, Switzerland or the UK.
• International teams that combine challenging work with a fun, collaborative culture.
• Dynamic environment encouraging fast learning, growth, and continuous development.