Customs Clearance Administrator (Associate)

About the role

Join FedEx’s Customs Clearance team as a Clearance Administrator Associate. You will support the smooth movement of shipments across borders by handling documentation, pricing, and communication with customers and government agencies.

Key responsibilities

• Update package tracking files with accurate information.
• Contact customers and government agencies to gather and provide customs‑related details.
• Confirm pricing, allocate charges, and process refunds.
• Enter shipment data into internal systems.
• Prepare and validate customs paperwork to ensure regulatory compliance.
• Assist in resolving clearance questions and issues.
• Collaborate with other FedEx teams to deliver an outstanding customer experience.

Required profile

• Administrative experience in a busy office environment.
• Knowledge of clearance principles, processes, and regulatory requirements.
• Customer‑focused with excellent communication skills.
• Strong attention to detail and ability to make accurate numerical decisions under tight deadlines.
• Good analytical and problem‑solving abilities.

Required skills

• Proficiency with Microsoft Office applications.

What we offer

• Attractive compensation package.
• Training and on‑the‑job learning opportunities.
• Extensive learning resources and tuition assistance for permanent contracts.
• Employee Assistance Program for personal challenges.
• Reduced‑rate shipping for employees.
• Career growth within a globally recognized brand.