Account Manager

About the role

This is a field sales role where you’ll be responsible for managing and growing a portfolio of customers, achieving assigned sales targets, and delivering value through our digital solutions. Your mission will be to build and maintain strong, long‑term relationships with customers and to ensure the customer engagement.

Key responsibilities

• Manage and develop an assigned customer portfolio
• Visit accounts according to agreed activity plans and Global Blue’s strategy
• Improve account knowledge and expertise with our services
• Maximize Tax Free Shopping performance
• Identify new business opportunities
• Implement group strategies and sales tools
• Analyze business statistics and define action plans
• Support refund‑agent related processes
• Accurately use the CRM to plan, record and report account‑specific activity
• Deliver turnover and any other assigned sales targets
• Promote and sell additional Shift4 group products

Required profile

• Driven, proactive and customer‑focused professional passionate about delivering exceptional service and value
• Strong team player who can also take initiative and own responsibility for a portfolio

Required skills

• Experience with CRM systems
• Proficiency in MS Office tools

What we offer

• Culture of trust, collaboration and autonomy
• Career growth through internal mobility and a multicultural environment
• Work‑life balance supported by an Agile Working Model
• Strong commitment to sustainability and positive community impact
• Annual gross salary range €20,000 – €24,000