Insights & Performance Subchapter Lead

About the role

The Insights & Performance Subchapter Lead will steer the Global Digital Hub’s long‑term strategy, ensuring delivery of digital services across social media, content publishing, creative design, campaign management and marketing automation. You will act as the primary liaison for global partners, fostering collaboration and driving the Hub’s contribution to Roche’s ten‑year ambitions.

Key responsibilities

• Own end‑to‑end delivery of digital services, managing both the work and the people delivering it.
• Lead, mentor and coach subchapter members, setting goals, managing performance and supporting career growth.
• Define technical and quality standards, establish process governance and coach teams in digital operations.
• Attract, develop and retain talent while promoting diversity and an inclusive culture.
• Build collaborative relationships across subchapters, chapters and Roche organizations to align priorities and accelerate decisions.
• Monitor resource utilization and customer satisfaction, recommending improvements and ensuring compliance with labor regulations.

Required profile

• Bachelor’s or Master’s degree.
• 7+ years of experience in digital operations within large organisations, agencies or startups.
• 3+ years of people‑leadership, coaching and talent‑development experience.
• Strong domain credibility and business leadership skills.

Required skills

• Digital operations management.
• Social media management.
• Marketing automation.
• Creative design.
• Digital campaign management.