Senior System Specialist (Workday Financials)

About the role

Intrum is looking for a Senior System Specialist (Workday Financials) in Riga. The role ensures the stable operation, support and continuous improvement of the Workday platform and related applications, supporting users and helping improve systems across Finance and other business areas. It combines hands-on configuration, user support and collaboration with business and technical teams.

Key responsibilities

• Support the configuration and maintenance of Workday business processes, workflows and system settings across Finance and other domains
• Assist in managing Workday security, including roles, access rights and user administration
• Provide day-to-day user support by resolving incidents, answering questions and handling tickets
• Support tenant administration (Sandbox, Production), including user access and basic troubleshooting
• Contribute to user access reviews, audit activities and compliance processes
• Troubleshoot issues across Workday modules such as AP, AR, GL and Procurement
• Maintain and improve integrations (EIBs, APIs or other interfaces)
• Create and maintain reports, dashboards and data extracts
• Collaborate with stakeholders, Product Owners and external partners on system improvements
• Support testing, releases and implementation of system updates
• Maintain documentation, knowledge base articles and standard operating procedures
• Contribute to continuous improvement of system efficiency and user experience

Required profile

• Experience with enterprise applications; Workday experience is a strong advantage but not mandatory for all areas
• Understanding of application support, configuration or system administration
• Interest or experience in Finance processes (AP, AR, GL, Procurement) is beneficial
• Basic knowledge of security concepts (roles, access management)
• Experience or exposure to integrations or data interfaces is a plus
• Ability to work in a structured support environment (ticketing systems, ITIL processes)
• Ability to prioritise tasks and manage multiple activities
• Experience in Agile environments or tools like Jira is an advantage

What we offer

• An exciting and developing position in an international company with growth ambitions
• A supportive culture where effort counts
• Learning opportunities through different learning arenas