Senior Salesforce Business Analyst

About the role

Accenture is looking for a Senior Salesforce Business Analyst for its Packaged Application Development team in Riga. The role bridges business needs and cloud technology solutions in a complex, multi-system enterprise environment, analysing and optimising end-to-end business processes, leading discovery workshops and turning business needs into clear, actionable Salesforce requirements. Candidates must hold EU citizenship and be available to start within 1 to 3 months.

Key responsibilities

• Analyse current and future business processes across Sales, Service and Experience to find optimisation, automation and digitalisation opportunities.
• Assess how processes are supported across Salesforce clouds and integrated systems, defining improvements with measurable business value.
• Facilitate discovery workshops with business and technical stakeholders to identify needs, pain points and Salesforce opportunities.
• Analyse process, system and data flows and define functional and technical requirements within the Salesforce ecosystem.
• Translate business needs into declarative designs, functional requirements, process models, user stories, business rules and acceptance criteria.
• Collaborate with developers and Salesforce Architects to design scalable, maintainable multi-cloud solutions.
• Identify dependencies, risks and implementation considerations across CRM workflows and enterprise applications.
• Bridge business stakeholders and technical delivery teams throughout the product lifecycle.
• Drive Agile delivery by managing backlogs, prioritising and refining user stories, facilitating sprint planning and supporting releases.
• Leverage AI tools and accelerators to streamline analysis, automate documentation and optimise requirements gathering.

Required profile

• 5+ years as a Business Analyst, System Analyst or similar role in complex business and IT environments, focused on the Salesforce ecosystem (Sales Cloud, Service Cloud).
• Strong ability to analyse and optimise end-to-end business processes across cross-functional teams.
• Deep expertise in Agile and Scrum, including backlog management, user story writing and sprint ceremonies with Jira and Confluence.
• Strong analytical skills, including root-cause, gap, dependency and risk analysis.
• Experience working with developers, architects, product managers and business stakeholders, including leading discovery and requirements workshops.
• Solid understanding of system integrations, APIs, enterprise service buses (e.g. MuleSoft) and data exchange mechanisms.
• Excellent written and spoken English, with strong stakeholder management and facilitation skills.

Required skills

• Salesforce (Sales Cloud, Service Cloud)
• Agile and Scrum, Jira and Confluence
• Desired: Salesforce certification (Business Analyst, Administrator, Advanced Administrator, Sales/Service Cloud Consultant)
• Desired: CSPO or CSM certification
• Desired: experience with enterprise CPQ / Revenue Cloud or Agentic AI integrations (Einstein / Copilot Studio)

What we offer

• Compensation depending on management level: Team Lead EUR 1,900 - 4,700, Associate Manager EUR 2,400 - 5,600.
• Flexible vacation policy, health and travel insurance.
• Hybrid work model with flexible hours and the option to combine office and remote work.
• Collaboration with Fortune 500 companies worldwide.
• Skills development, training and company-paid certifications, with possibilities for career advancement.