Senior Customer Experience Specialist (Spanish speaking)

About the role

The Senior Customer Experience Specialist acts as a critical link between NORIT, its external customers and internal stakeholders, delivering high‑quality commercial support and ensuring a seamless customer journey from initial contact through post‑delivery.

Key responsibilities

• Serve as primary point of contact for all customer inquiries and issues, ensuring responsive, high‑quality service.
• Handle end‑to‑end order processing, from registration to delivery, providing updates and resolving issues throughout the order lifecycle.
• Coordinate with internal departments and production sites to guarantee smooth shipment and logistics.
• Maintain accurate customer master data and enter orders into CRM and ERP systems, acting as secondary approver when needed.
• Lead or participate in cross‑functional improvement projects to enhance service quality and efficiency.
• Analyse customer behaviour, complaints and feedback to identify trends and propose improvements, delivering reports and dashboards.
• Support commercial team with tender coordination, RFQ clarification, pricing and contract definition.

Required profile

• Previous experience in Customer Experience or Service within a GBS organization, transportation, logistics or production environment.
• Fluency in English and Spanish.
• University degree in Business Administration, Logistics or related field; current students may also apply.
• Strong sense of ownership and ability to manage orders end‑to‑end.
• Excellent communication and problem‑solving skills with a customer‑first mindset.

Required skills

• Proficiency with CRM systems.
• Proficiency with ERP systems.

What we offer

• Monthly salary between 2 000 € and 2 500 € gross, based on qualifications and experience.
• Health and accident insurance from day one.
• Variable allowances, extra days off for special life events, company‑organized events and educational support.
• Eligibility for an annual bonus scheme.
• Hybrid work environment with two days per week in the office.
• Opportunity to shape SOPs and work with colleagues across all NORIT locations.