Operations Compliance Manager

About the role

The Operations Compliance Manager will lead day‑to‑day compliance activities, ensuring efficient workflows, consistent decision‑making and high‑quality execution across operational processes. Working closely with the Chief Compliance Officer and MLRO, you will coordinate priorities, support complex AML/KYC, sanctions and financial‑crime matters, and drive continuous process improvements.

Key responsibilities

• Coordinate daily operations of the Compliance Department, planning and prioritising tasks to meet deadlines.
• Monitor team workload, capacity and resource allocation to achieve operational objectives.
• Support team members on complex AML/KYC, sanctions, fraud and financial‑crime cases, providing guidance and practical solutions.
• Review the quality, consistency and accuracy of compliance decisions and promote best practices.
• Oversee customer onboarding, periodic reviews, Enhanced Due Diligence (EDD) and ongoing monitoring.
• Collaborate with product, operations, sales and legal teams to enable business growth while maintaining regulatory compliance.
• Prepare for regulatory inspections, audits and coordinate responses to regulator requests.
• Drive process optimisation, automation initiatives and continuous improvement across compliance operations.

Required profile

• 5+ years of AML/CTF compliance experience in a bank, payment institution, e‑money institution or FinTech.
• Strong practical knowledge of UK AML/CTF regulations, FCA expectations and sanctions requirements.
• Extensive experience conducting complex Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) for corporate clients.
• Excellent analytical and decision‑making skills with a pragmatic, risk‑based approach.
• Strong organisational abilities and capacity to manage multiple priorities in a fast‑paced environment.

Required skills

• AML (Anti‑Money Laundering)
• CTF (Counter‑Terrorist Financing)
• KYC (Know Your Customer)
• Sanctions compliance
• Financial crime risk management
• Enhanced Due Diligence (EDD)