IT Analyst

About the role

ERGO is looking for an IT Analyst in Riga to support business units by advising on the use of IT and ensuring alignment between business needs and technical solutions. The role works closely with software engineers, solution and technical architects and testers, and covers requirements, analysis, defect investigation and documentation.

Key responsibilities

• Refine and complete requirement documentation based on input from Business Analysts.
• Conduct system and gap analysis and ensure clarity and consistency of IT specifications.
• Collaborate with engineers, architects and testers to ensure solution quality, and select methods for representing business and system requirements.
• Investigate and help resolve defects, escalating unresolved issues where needed.
• Contribute to solution component documentation and manage change requests.
• Ensure functional solutions are ready for implementation and deployment, and evaluate the stability and priority of requirements.
• Maintain up-to-date documentation of system analysis outcomes and support external team members or vendors in analysis tasks.

Required profile

• More than 3 years of experience as an IT Analyst, Business Analyst or IT Project Manager.
• Solid understanding of the solution development lifecycle, including Agile/Scrum, and experience with cross-functional teams of business analysts, developers, architects and testers.
• Fluent English with strong verbal and written communication skills.
• An advantage: experience in insurance or financial services, test design, third-party analyst coordination and familiarity with enterprise architecture and IT security standards.

Required skills

• Hands-on experience with Jira, Confluence, UML and BPMN.
• Good understanding of databases, data flows, application systems, integrations and interfaces.
• Ability to define quality standards for IT requirements and support functional test definition.

What we offer

• Hybrid work model, workations, 5 extra vacation days and flexible start times.
• Health insurance after the probation period and discounts on ERGO insurance products.
• Home office setup compensation and gifts for employees.
• Company events, team-building and volunteering (one extra day off).
• Salary of 2,500-3,700 EUR per month gross, depending on location and experience.