Front Office Manager – Riga

About the role

Radisson Hotel Group is seeking a Front Office Manager to lead the front desk team at the Park Inn by Radisson Riga Valdemara Hotel. The role focuses on delivering exceptional guest experiences, overseeing daily operations, and ensuring the front office runs smoothly in line with brand standards.

Key responsibilities

• Oversee all daily Front Office operations, ensuring efficient guest journeys.
• Maintain exceptional service delivery across every guest touchpoint.
• Handle guest feedback, service recovery, and complaints professionally.
• Recruit, train, coach, and develop a high‑performing Front Office team.
• Lead departmental meetings, performance reviews, and coaching sessions.
• Monitor Front Office performance against operational and guest‑satisfaction KPIs.
• Drive upselling opportunities, room revenue optimization, and loyalty program enrolments.
• Collaborate with Reservations, Revenue Management, Sales, Finance, and other departments.
• Ensure effective workforce planning, scheduling, and productivity management.

Required profile

• Strong leadership and people‑management abilities.
• Patience, empathy, and a customer‑centric mindset.
• Ability to work in a fast‑paced hospitality environment.
• Excellent communication and problem‑solving skills.
• Commitment to upholding brand standards and continuous improvement.

Required skills