Customer Care Representative – Italian language (EMEA)

About the role

Cabot Latvia is looking for a motivated Customer Care Representative to serve as the main point of contact for customer orders across the EMEA region. You will collaborate with internal teams to ensure orders are processed accurately and delivered on time, while providing excellent service in both English and Italian.

Key responsibilities

• Manage customer orders from receipt through delivery, coordinating shipments with the transportation group.
• Maintain clear communication with customers regarding order status and any changes.
• Identify and implement solutions when issues arise to satisfy customer needs.
• Record and update order information in the ERP system.

Required profile

• Eagerness to deliver excellent service to internal and external customers.
• Strong multitasking, planning and coordination abilities.
• Ability to work under pressure when needed.
• Good communication and teamwork skills.
• Previous experience in customer service is an advantage.
• Fluent in English with strong Italian language skills.

Required skills

• Proficiency in using an ERP system for order management.

What we offer

• Permanent contract with a gross salary of €1,350‑€1,800.
• Health insurance from day one, monthly allowance and yearly bonus.
• Hybrid work schedule: 3 days onsite, 2 days remote.
• Dynamic, collaborative team environment with regular feedback.