Account Manager – B2B Payments

About the role

As an Account Manager you will manage a portfolio of B2B merchants for an international electronic money institution, ensuring client satisfaction, retention and growth through upselling and cross‑selling of payment solutions.

Key responsibilities

• Maintain strong relationships with existing B2B merchants, conducting regular business reviews and addressing performance challenges.
• Monitor payment performance metrics (approval rate, conversion rate, transaction volume) and recommend improvements.
• Analyse transaction data to suggest enhancements in payment methods, geographic coverage or technical settings.
• Drive upsell and cross‑sell initiatives by introducing additional payment methods, markets or company products.
• Collaborate with internal teams to ensure seamless integration and support for client‑specific payment solutions.

Required profile

• 1+ years experience in Account Management, Key Account Management, Business Development or Customer Success.
• Strong background in fintech, payments, acquiring or PSP environments.
• Fluent Russian (C1) and strong English (B2+).
• Experience using CRM tools and analytics software to track and report account performance.

Required skills

• CRM tools
• Analytics software

What we offer

• Competitive salary aligned with experience.
• Collaborative and transparent team culture.
• High‑impact role in a scaling fintech company.
• Recognition of personal milestones and achievements.
• Social benefits.