Local IT & Office Support Specialist

About the role

Intrum, a global provider of credit management services, is looking for a Local IT & Office Support Specialist in Riga. The role acts as the on-site first point of contact for colleagues, handles user requests and incidents, maintains IT equipment and inventory, and supports office operations. It also works closely with Group IT and takes part in local transformation projects.

Key responsibilities

• User support: act as the on-site first point of contact, register tickets on behalf of end users if required, and resolve requests and incidents according to Group IT processes.
• Hardware and software: install, configure and maintain workstations, laptops, peripherals and mobile devices; install and configure operating systems and software to Group IT standards.
• User accounts: manage the lifecycle of user and workstation accounts, request access, help new hires with initial setup and passwords, and take part in site Access Reviews.
• Tickets: ensure all assigned tickets are resolved on time and liaise with Group Infrastructure Services and other parties.
• Asset and inventory: keep accurate stock of IT equipment, receive, issue and return assets, document them, and manage the network equipment stock; cooperate with IT hardware suppliers.
• Technical infrastructure: keep local servers, surveillance systems, TV and conference room equipment and other office technology running.
• Licensing and compliance: oversee local software licenses, support external audits with technical documentation, and keep the Intranet up to date on local IT support.
• Collaboration: assist Group IT with lab environments and walk-up support cases, and take part in Group transformation projects.
• Office support: help move furniture, supervise the office when the administrator is away, coordinate external suppliers, manage access control cards and visitor logs, and maintain office equipment inventory.

To apply, send an English CV and a cover letter through the application button on the posting.