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About the role

Catchbox, a fast‑growing professional audio technology company, is looking for a Customer Manager to lead its business in the United States. You will act as the main point of contact for existing clients, driving satisfaction and growth while representing the brand at key industry events.

Key responsibilities

• Develop and maintain long‑term relationships with current US clients.
• Identify upsell opportunities and conduct post‑sale activities.
• Handle client inquiries via email, phone and video conferences.
• Visit clients regularly and represent Catchbox at US exhibitions and industry events (≈30% of work time).
• Collaborate with marketing and sales teams to ensure an excellent client experience.

Required profile

• Previous experience in client relationship management or B2B sales.
• Experience with the US market is a plus.
• Proven ability to manage the sales process and meet targets.
• Strong interest in technology and quick grasp of technical solutions.
• Excellent spoken and written English.
• Willingness to travel for assignments.

Required skills

• Proficiency with CRM systems, preferably HubSpot.

What we offer

• Gross salary of 2,200 EUR plus monthly and quarterly bonuses.
• Health insurance after the probation period.
• Business trips to the United States for client meetings and exhibitions.
• Professional development and growth opportunities.
• Modern office in Riga, team‑building events, and a friendly, results‑oriented environment.
• Hybrid work model – up to two remote days per week.
• Working hours: Mon‑Thu 12:00‑21:00, Fri 09:00‑16:00.