Junior Customer Operations Specialist

About the role

The Junior Customer Operations Specialist supports the team in delivering end‑to‑end customer support, handling daily transactional relationships and coordinating with Supply Chain, Finance and local sales.

Key responsibilities

• Support customers with daily questions.
• Support accurate order processing and collaborate with Sales, Logistics and Finance to ensure smooth delivery.
• Assist with order updates (changes, cancellations, back‑orders) and keep customers informed.
• Support with system queries, returns and billing.
• Help customer claims by gathering information and supporting the resolution process.

Required profile

• Degree or ongoing studies in Business Administration or related field.
• Proactive mindset with willingness to learn and develop in an international environment.
• Good English skills (written and spoken) for communication with colleagues in Europe.

Required skills

• Comfortable working with standard IT systems.
• Proficient with spreadsheets.

What we offer

• Monthly salary 1300 EUR gross.
• Annual bonus.
• Hybrid working model (3 days onsite, 2 remote).
• Health insurance and eye care.
• Wellness/Recognition programs and development programs.
• Employee discount on Epson products.