General Manager – Shipping Agency (Latvia)

About the role

The General Manager for the Agency plays an integral role in a strategic market for CMA CGM, overseeing all country‑related activities for the shipping agency and depot while driving growth and operational excellence.

Key responsibilities

• Manage and develop all aspects of the agency, including commercial, financial, logistics and operational activities.
• Strengthen market share and achieve cross‑sale targets while monitoring and optimizing operating costs.
• Serve as the primary contact on the ground for global accounts, main providers and local authorities, adding value to the Group.
• Standardise control activities, ensure budget, KPI and performance management, and implement reporting tools for stakeholders.
• Represent the voice of customers to the regional and head office, anticipate issues and escalations.
• Drive organisational and business transformation initiatives, ensuring compliance with legal and statutory obligations.

Required profile

• 10–15 years of experience in the shipping or transportation industry, preferably with international exposure in a multinational organisation.
• Proven commercial track record and ability to work in a matrix environment.
• Strong stakeholder engagement and communication skills.
• Problem‑solving mindset, creativity and openness to global mobility.
• High ethical standards, integrity and respect for confidentiality.

Required skills

• Leadership and team‑development capabilities.
• Knowledge of commercial and/or operations functions within shipping.