Customer Service Specialist – Sales Support

About the role

We are looking for a Customer Service Specialist to support our sales team in daily operations, ensuring smooth order processing and strong relationships with customers and suppliers.

Key responsibilities

• Manage the full sales cycle from incoming orders to delivery, including order entry, status monitoring, shipment coordination and tracking.
• Process invoices, quality documents and handle product returns.
• Serve as the primary contact for customers and suppliers on purchasing inquiries, issues and complaints.
• Conduct product samplings, record items in the administration and warehouse systems, and maintain the company management system documentation.
• Provide additional operational support as required.

Required profile

• At least 3 years of experience in customer service, preferably with logistics exposure.
• Independent, reliable and service‑oriented working style with strong organizational abilities.
• Excellent communication skills in Latvian and English, both written and spoken.
• Team player with a proactive, friendly attitude.

Required skills

• Proficiency with MS Office applications.
• Familiarity with ERP or warehouse management systems.

What we offer

• Flexible work arrangements with remote options after the probation period.
• Competitive monthly salary of €1,600 gross during probation, increasing to €1,800 after probation.
• Motivational bonus system, health insurance and mental‑health support.
• Opportunities for personal development in an international, family‑run environment.