Business Support Specialist

About the role

As a Business Support Specialist at Mapon’s Riga office, you will join a small, dynamic team that keeps daily operations running smoothly. You will work closely with colleagues across sales, HR, finance, and client support, gaining insight into multiple business areas while ensuring accurate administrative and financial processes.

Key responsibilities

• Prepare and send invoices to clients, partners and internal branches using CRM/ERP systems and generate related reports.
• Draft, manage and archive contracts, annexes, acceptance certificates and other documentation.
• Enter, verify and maintain customer data in accounting and CRM systems.
• Provide training and consultation on CRM usage to internal and external users in Latvian and English (Russian a plus).
• Support company clients, collaborate with other teams and cover for the manager during absences.
• Assist with daily accounting and warehouse operations, monitor customer debts and prepare debt‑recovery requests.
• Communicate with debt‑recovery administrators and update internal systems.
• Identify and resolve issues within your competence and suggest system improvements.

Required profile

• Strong attention to detail and ability to ensure data quality.
• Good organizational skills and capacity to handle multiple tasks.
• Effective communication in Latvian and English; Russian is a plus.
• Proactive attitude with a willingness to support various departments.

Required skills

• Experience with CRM and ERP systems (specific platforms not listed).
• Basic knowledge of accounting processes and invoicing.
• Familiarity with contract documentation and data entry.

What we offer

• Opportunity to work in an international B2B SaaS environment.
• Collaboration with a diverse team across multiple European offices.
• Professional development through system implementation and training projects.