B2B Operations Manager

About the role

The Support and Service Team in Riga is looking for a B2B Operations Manager to own ongoing projects and launch new initiatives within the B2B iGaming sector. You will be responsible for operational ownership, financial performance, and ensuring stable growth while working on‑site with cross‑functional teams.

Key responsibilities

• Project Setup: launch new projects, align operational flows with IT, coordinate BPM/CRM/Finance/Support, control deadlines and readiness for go‑live.
• Daily Operations: monitor KPIs, oversee promo launches, coordinate internal departments, handle escalations, make independent operational decisions, and produce performance reports.
• B2B Communication: act as the main contact for IT solution users, resolve disputes, participate in status calls, and proactively communicate urgent issues.

Required profile

• 2+ years experience in B2B iGaming operations or project management, preferably data‑driven.
• Strong English proficiency, independent decision‑making, and ability to work under pressure on multiple projects.

Required skills

• Advanced Excel / Google Sheets (formulas, pivot tables, analysis).
• Atlassian Suite (Jira, Confluence, etc.).
• CRM analytics and data interpretation (retention, churn, LTV, cohort analysis).
• Ability to turn data insights into operational decisions.

What we offer

• Full‑time on‑site role in central Riga with paid parking.
• Sports compensation, medical insurance, and corporate events.
• Professional team and opportunities for growth.
• Salary range €3,540 – €6,500 gross per month, negotiable at the upper end.