Front Office Agent – International 5‑Star Hotel

About the role

Join the front office team of a prestigious 5‑star hotel in the heart of Riga. You will be the first point of contact for guests, ensuring a seamless and memorable stay while representing the brand’s high standards.

Key responsibilities

• Provide professional reception and guest service in line with hotel standards.
• Identify VIP guests and current hotel events, coordinating with other departments to fulfill special requests.
• Promote additional hotel services and offers, actively upselling where appropriate.
• Maintain accurate guest records using the OPERA property management system.
• Collaborate with housekeeping, food & beverage, and other teams to ensure smooth operations.

Required profile

• Proven experience in hospitality or guest service.
• Excellent communication skills in Latvian and English; additional languages are a plus.
• High sense of responsibility, accuracy, and resilience.
• Ability to work in a fast‑paced, international environment.
• Strong customer‑orientation and teamwork mindset.

Required skills

• OPERA property management system.

What we offer

• Employment with an internationally recognised luxury hotel brand.
• Competitive working conditions in central Riga.
• Professional development and training opportunities.
• Special rates for stays at Kempinski hotels worldwide.
• Health insurance after three months of service.
• Free meals during shifts.