Latvian Speaking Support Associate

About the role

Wolt is looking for part-time (minimum 20 hours per week) and full-time (40 hours per week) Support Associates to join its Support team in Riga. The role is fully on-site, with the option to work from home on weekends.

Key responsibilities

• Support customers, courier partners and venues via live chat and phone
• Ensure that delivery operations run smoothly
• Help develop the support function together with the support team and other teams within Wolt

Required profile

• Fluent Latvian and professional working proficiency in English
• Great communication skills with a personal touch, customer-obsessed and team-oriented mindset
• Fast learner, comfortable multitasking and able to work in a fast-paced environment
• Part-time: evening shifts between 18:00 and 22:00 five days a week, including weekends; full-time: office presence Monday to Friday

What we offer

• Starting pay of 10.14 EUR/h gross during probation and 10.63 EUR/h after, depending on skills, experience and market conditions
• Wolt credits cashback benefit
• Employee assistance program
• Wolt-wide training programs and yearly team budgets
• Coffee and snacks at the office

Applications are reviewed on an ongoing basis and should include a CV; applications must be submitted in English.