Support Engineer (DevEx & Tooling)

About the role

Join Accenture as a Support Engineer focused on Developer Experience and tooling. You will partner with the AppAdmin team to manage Atlassian Cloud, GitHub, and Slack configurations, ensuring a smooth and efficient environment for developers.

Key responsibilities

• Maintain and update documentation on Gateway, Confluence, and internal portals.
• Respond to support requests via Jira and Slack.
• Configure Jira Cloud projects, including issue types, workflows, screens, and schemes.
• Set up project roles, permissions, and user access, handling sensitive data.
• Create and maintain Jira Cloud automation rules.
• Support Jira Service Management pilots, assessments, and asset configuration.
• Collaborate with Atlassian Fast Shift team on onboarding and licensing.
• Provide onboarding and off‑boarding assistance for users.
• Request security and legal clearance for integrations.
• Identify and improve gaps in admin processes.
• Maintain static JSON repositories and report on cleanup performance.
• Manage issue migrations using CSV and Cloud Migration Assistant.
• Configure email notifications, templates, and troubleshoot app issues.
• Monitor system performance, audit user activity, and log changes.

Required profile

• Ready to start within 1‑2 months in Latvia.
• Hands‑on experience administering Atlassian Cloud or GitHub in a mid‑to‑large engineering organization.
• Strong understanding of access control, audit logging, and compliance requirements.
• Detail‑oriented with a passion for clean, scalable configurations and documentation.
• Customer‑friendly attitude with experience training users.
• Collaborative and proactive mindset.
• Willingness to learn or experience with scripting and automation.

Required skills

• Atlassian Cloud (Jira, Confluence, Jira Service Management)
• GitHub administration
• Slack integration
• Python scripting
• JSON and HTML
• AWS services
• GitHub Actions
• Atlassian REST APIs

What we offer

• Hybrid work model with flexible hours.
• Opportunity to work with global customers and diverse teams.
• Professional development in a leading consulting firm.